Mainland UK Delivery
|Delivery Option||Delivery Time||Tracked||Signed For||Cost|
|Royal Mail Standard Delivery Up to 250g||2 - 3 Working Days||No||No||£1.99|
|Royal Mail Standard Delivery Up to 2kg||2 - 3 Working Days||No||No||£3.50|
|Royal Mail Standard Delivery On All Orders Over £15||2 - 3 Working Days||No||No||£0.99|
|Royal Mail Standard Delivery On All Orders Over £20||2 - 3 Working Days||No||No||FREE|
Non-Mainland UK and International Delivery
We are able to process orders from non-mainland UK addresses, including the Scottish Highlands and Islands, Ireland and the Channel Islands. Delivery surcharges for the relevant postcodes are calculated at the checkout.
Unfortunately, we are unable to deliver to international addresses outside Europe.
How quickly will my order arrive?
Our aim is to dispatch all orders placed before 12 noon on the same day. Any orders placed after that time will be dispatched on the next available working day.
We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose.While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day.
How can I check the status of my order?
You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.
What days will my order be delivered on?
Our fudge is delivered by Royal Mail who operate between 08.00 and 18.00 Monday to Saturday.
Will I need to sign for my order?
No, it’s being delivered by Royal Mail.
Special delivery instructions
I have a query regarding my delivery?
If you have any queries regarding your delivery please ring us on 01752 342232 or email us at email@example.com:
If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.
How carefully is my order packaged?
We take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is.
What do I do if my order arrives damaged?
If any item you receive from us arrives damaged, please contact us as soon as possible on 01752 342232 or by email at firstname.lastname@example.org We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund.
In most cases we will refund the cost of posting the item back to us.
Please do not return a damaged order to us without contacting us first.